Welcome to TigerTail!

Customer Service

Shipping & Delivery
For products that are in stock, we ship within 3 business days from the time you place your order. We will employ our best efforts to fill orders promptly on acceptance, but reserve the right to allot available inventories among customers at our discretion.

On occasion, we may experience an unforeseen backorder of an ordered product or delay in the shipment of your order. In such a case, you will be notified via email or phone about the anticipated lead times. We will ship those orders as soon as the delayed or backordered product is ready unless you contact us and choose to cancel any portion of your order that has not been shipped.

Our standard method of shipping in the 48 states is UPS ground shipping. You may expect to receive your order within 4-8 business days from the date of shipment.

Our standard method of shipping to Canada and Mexico is USPS unless otherwise coordinated by the customer. You may expect to receive your order within 8-15 business days from the date of shipment. We do ship to other locations internationally but the customer must coordinate the shipping carrier logistics and all associated costs.

We can not deliver to PO Boxes. During checkout, please be sure to provide us with a physical shipping address.

Tracking information is provided via email for most orders. It can take up to 24 hours to update tracking information after it leaves our facility. On occasion, orders may become lost in transit, delivered to the wrong address, or consigned to a person other than you. This may include a family member, neighbor, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us so we can help.
Privacy & Security

Privacy Policy
General
We are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. "Personal Information" means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, personal profile, a home or other physical address, an email address or other contact information.

Consent and Modification
By using this Site, you consent to the terms of our Privacy Policy and to our processing of Personal Information for the purposes set forth herein. If you do not agree to this Privacy Policy, please do not use our Site. We reserve the right, at our discretion, to change this Privacy Policy at any time, which change will be effective 30 days following posting the revised Privacy Policy on the Site. Your continued use of our Site 30 days following such posting means you will accept those changes.

Receipt and Collection of Information
We receive and/or collect information from you in the following ways:

A. General Access to Site
We do not currently require you to provide Personal Information in order to have access to general information available on our Site.

B. Website Community
In order to provide you with certain services given through the Site, you may be required to create an Account ("Account") and provide us with information such as your name, screen name, email address, industry, role, URL, and a password that you will use for your Account and other specified information. We shall then send you an email to your email address to instruct you how to confirm your registration. You may also choose to provide us with additional information for use in connection with your Account, such as your photo, birthday, interests, location, and/or a short bio. You are able to log-in to your Account at any time and edit your Personal Information and settings. It is your responsibility to keep your password confidential. If you are sharing a computer with anyone you should always log-out before leaving the Site to protect access to your information from subsequent users.

C. Software Downloads
We offer you the opportunity to download certain software from the Site without charge. If you choose to do so, you may first be required to provide certain Personal Information (for example, by completing an online purchasing and pricing form), such as your name, email address, phone number, job title, company name, country, industry, total annual revenue, and number of employees.

D. Purchases
If you choose to purchase a service or product from us we will require sufficient information from you to complete the transaction. Such information could include a credit card number and related account and billing information, invoice related information, and other data required to process the order. We may also update such data should you grant us permission to bill you or your credit card for recurring charges, such as monthly or other types of periodic payments. We may use the tools, software or services of third-party service providers to process transactions on our behalf (but we require that these parties agree to comply with this Privacy Policy). All information of this nature is maintained by us in a secure database and transmitted across the Internet from you to us using secured transmission encryption. Except as set forth herein, we will not share your financial Personal Information with any third person or entity.

We may provide you, via the Site, with the opportunity to contact us, receive our newsletter or participate in conferences, webinars, or special promotional or other programs (collectively "Events"). In order to participate in any of these Events, you will be required to provide certain Personal Information which may include your name, company, job title, address, email address, and phone number.

E. Cookies or Other Tracking Technology
Some of our Site pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about Site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a Site user. You may block cookies, or delete existing cookies, by adjusting the appropriate setting on your browser. Please consult the HELP menu of your browser to learn how to do this. If you block or delete "cookies" you may find the usefulness of our Site to be impaired.

F. Log Files
Like many other websites, this Site may make use of log files. The information inside the log files includes the IP address from which you access the Site, the type of browser and operating system you use to access the Site, the date and time you access the Site, the pages you visit, and the addresses of pages from where you followed a link to the Site. We may use such information to analyze trends, administer the Site, track user's movement around the Site, and gather demographic information. Such information is not linked to any information that is Personal Information, with the exception of the IP address which might be used to identify spamming attempts.

Publicly available information
Any information, video, image, data, text, documents, or other content posted at your direction onto a public area of the Site, such as our Forum, becomes publicly published content and will be available to all users of that public area of the Site, even if such content contains Personal Information. Please note that if you publish your contact information, you may receive unsolicited messages from users and visitors to the Site. We encourage you to publish only information you are sure you want to be accessible to anyone.

The way we use personal information
If you submit Personal Information to us through the Site:
We will use your Personal Information to improve our services to you, to contact you and to identify and authenticate your access to the Site’s services that you are authorized to access.

• B. We may transfer your Personal Information within our site or to our third-party service providers, but only to provide services on the Site or to you. This information may be transferred to other countries around the world. We may also provide Personal Information and non-personally-identifiable information to our subsidiaries, affiliated companies, or other businesses or persons for the purpose of processing such information on our behalf. We require that these parties agree to process such information in compliance with our Privacy Policy.

• We may also use your email address to send updates, a newsletter or news regarding our services. You may choose not to receive emails of this type by sending a single email with the subject "BLOCK" to teamtechengineering@gmail.com. Please note that the email must come from the email account you wish to block.

• We may disclose your Personal Information or any information you submitted via the Site and its services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request, (ii) enforce our Terms of Service including investigations of potential violations thereof, (iii) detect, prevent, or otherwise address fraud or security issues, or (iv) protect against harm to the rights, property or our safety, our users, yourself or the public.

The way we use Anonymous Information
We may use Anonymous Information (as defined below), or disclose it to third party service providers, to improve our services and enhance your experience with the Site and its services. "Anonymous Information" means information which does not enable identification of an individual user, such as aggregated information about the use of our Site and services.

Choice
You may choose whether or not to provide Personal Information to us. The notices we will provide where we collect Personal Information on the Site should help you to make this choice. If you choose not to provide the Personal Information we request, you can still visit many parts of the Site, but you may be unable to access certain options, offers, and services that involve our interaction with you.

Collection of information by third party sites
Our Site may use a reputable third party to present or serve advertisements that you may see at our Site. These third party ad servers may use cookies, web beacons, clear gifs or similar technologies to help present such advertisements, and to help measure and research the advertisements' effectiveness. The use of these technologies by these third party ad servers is subject to their own privacy policies and is not covered by our Privacy Policy.

Links to Other Sites
Our Site contains links to other sites. Other sites may also reference or link to our Site. We are not responsible for the privacy practices or the content of such other sites.

In the Event of Merger, Sale or Bankruptcy
In the event that we are acquired by or merged with a third party entity, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your Personal Information is treated, transferred, or used. In any of the circumstances described in this paragraph, the information will be subject to the privacy policy of the purchaser or assignee.

Security Policy

The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions about security on the Site, you can contact us at teamtechengineering@gmail.com.

Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
Returns & Replacements
Customer has a 30 day period after receipt of product to ship the product back for a refund except for the shipping costs to and from customer as well as a 10% restocking fee.

If products are defective* at the time of sale, the customer has two choices:

  • 1. We can accept returns on any of the products that are defective for a full refund, including shipping.
  • 2. Customer can ship defective product back at our expense, and we will ship replacement product at our expense after receipt of the defective product.

*Customer must make any claim for defective Products within ten (10) days after the delivery date.

Products damaged during shipment: The title of merchandise passes to the customer upon common carrier’s receipt of merchandise to be shipped to customer. Damaged or lost goods are the sole responsibility of the common carrier/transportation company. If the product was obviously damaged during shipment, the customer should immediately file claims for damaged or lost goods with the common carrier/transportation company, and notify us to help resolve the issue and coordinate with the carrier.
Ordering
Orders can be placed online through our secure website, or by calling us at 605-370-1071.
Payment, Pricing & Promotions
Payment can be made via credit card, PayPal, check or money order. Prices listed on website are the most current price. Prices are subject to change at any time. Promotions are sometimes available to those on our mailing list.
Viewing Orders
To view the status of your order. Click this link and fill out the supporting infromation.View status of my order.
Updating Account Information
To update your account information and profile, click the login button at the top.